In the age of cyber bullies and frequent internet disasters, protecting one’s online reputation is vital for business owners. All it takes is a few negative insights or bad reviews to cripple sales and revenue of entrepreneurs. Working hard to reach that high rating score is a feat on its own, but maintaining it is where the real skill comes in. Mega giants are hardly affected by a few bad comments here and there, but for fresh businesses and small entrepreneurs, these comments mean the world to their survival and success.
Combating these negativities can be tricky! With so many platforms being interconnected and monitored globally by your customers every day, horrific comments can go overlooked. Putting a plan into action and seeking aide from an online reputation management group like Searchcleanup.com can remove negative reviews and reduce the time and hassle of spending hours looking for a needle in a haystack!
Picture this scenario. You log onto your social media account and on your newsfeed, is a John Doe raising cane about his experience and boy is he going off! You notice that several hundred people have responded or liked the comment.
Your first instinct may be to set your keyboard on fire with keystrokes to get put this person in check. Nope! That is the wrong move and will make you look even worse. There’s an old saying,” You can’t fight fire with fire!” This is a very true statement. Your loyal customers will begin to change their perspective and there goes your increased revenue right out the window.
Employing a more tactical approach would be to post something that does not address the person, but their issue and what you’ve done to correct it. Show your clients that business is as usual and that you are continuing to improve, produce, and move forward.
Another savory method could be to start a promotion or huge sale. Customers tend to overlook a negative comment when there are good deals to take advantage of. It shows your customers that you can weather a storm and keep your cool.
Online reputation management services are very helpful and can take the stress away from having to figure out ways to improve your image. A great starting place is Searchcleanup.com. They can clean up search results because they know what they’re doing and how to do it, so let the pros take it from here!
Find them on Facebook to learn more!